IT Support Specialist - Remote from Bali (US-Based Firm)

Join van den Boom & Associates, a dynamic US-based firm, as an IT Support Specialist and work remotely from the stunning locations of Bali, Indonesia! This is a unique opportunity to combine your technical expertise with a tropical work-life balance. van den Boom & Associates is a leading consulting firm specializing in IT infrastructure and cybersecurity. Our mission is to provide cutting-edge solutions to our clients, helping them navigate the complex digital landscape. As an IT Support Specialist, you will be at the heart of our operations, ensuring that our systems run smoothly and efficiently.

In this role, you will provide first-line IT support to our team, troubleshooting hardware and software issues, and maintaining our IT infrastructure. You will work closely with our developers, designers, and other stakeholders to ensure that our systems are secure and up-to-date. This position offers a competitive salary, remote work from beautiful Bali, and the chance to be part of a growing international firm.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to employees, including troubleshooting hardware and software issues.
• Maintain and update our IT infrastructure, including servers, workstations, and networking equipment.
• Install, configure, and manage software applications and systems.
• Monitor system performance and proactively address any issues that may arise.
• Ensure the security and integrity of our IT systems, including implementing and enforcing security policies.
• Provide training and support to employees on IT-related issues.
• Stay up-to-date with the latest IT trends and technologies, and recommend improvements to our systems.
• Work closely with our developers and other stakeholders to ensure that our systems meet the needs of our business.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support, with a strong background in hardware and software troubleshooting.
• Proficient in using IT support tools such as ServiceNow, Jira, and Confluence.
• Familiarity with Windows and macOS operating systems, as well as common productivity software.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication skills, both written and verbal.
• Ability to work remotely and manage time effectively.
• Certifications such as CompTIA A+, CompTIA Network+, or Cisco CCNA are a plus.

🛠️ Keahlian

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