Client Support Assistant (Bali-Based - Remote/Hybrid)

Join Eurolink Network International Corporation, a leading player in the Information & Communication Technology sector, as our Client Support Assistant in the vibrant and dynamic setting of Bali, Indonesia. This is a fantastic opportunity to build a rewarding career while enjoying the beautiful island of Bali. Our company is committed to providing top-notch services and solutions to our clients, and we are looking for a dedicated and passionate individual to join our team.

As a Client Support Assistant, you will be the first point of contact for our clients, providing them with exceptional support and assistance. You will use tools like Zendesk and Freshdesk to manage and resolve customer inquiries efficiently. Your role will involve a mix of technical and customer service skills, ensuring that our clients receive the best possible experience.

Based in Bali, you will have the opportunity to work in a hybrid or remote setup, allowing you to enjoy the island's beauty while contributing to our global operations. This role offers a competitive salary and a range of benefits, including professional development opportunities and a collaborative work environment.

📋 Tanggung Jawab Pekerjaan

• Provide first-line support to clients via email, phone, and chat, ensuring timely and efficient resolution of inquiries.
• Use customer relationship management (CRM) tools like Zendesk and Freshdesk to track and manage customer interactions.
• Assist in the troubleshooting and resolution of technical issues, collaborating with technical support teams when necessary.
• Document customer interactions and support cases for future reference and quality assurance.
• Monitor and analyze customer feedback to identify areas for improvement and implement solutions.
• Stay updated with the latest industry trends and best practices in customer support.
• Contribute to the development and implementation of new processes and procedures to enhance customer support services.
• Participate in team meetings and contribute to the continuous improvement of our support services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in customer support or a related role.
• Proficient in English, both written and spoken, as it is the primary language used in our company.
• Experience with CRM tools such as Zendesk, Freshdesk, or similar platforms.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Certification in ITIL or a related field is a plus.

🛠️ Keahlian

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