Assistant Customer Experience (CX) Manager - Premium Office Buildings
Join Robinsons Land Corporation as an Assistant Customer Experience (CX) Manager in Canggu, Bali and play a pivotal role in shaping exceptional service standards across our premium office buildings. This dynamic position offers the opportunity to drive customer satisfaction and enhance the overall tenant experience through strategic initiatives and innovative solutions. With a competitive salary ranging from Rp 12,000,000 to Rp 18,000,000 per month, you'll have the chance to grow within a leading real estate developer in Indonesia.
As an Assistant CX Manager, you'll work closely with our dedicated team to implement and monitor customer experience programs, ensuring that every interaction with our tenants is seamless and memorable. You'll leverage tools like ServiceNow, Jira, and Google Workspace to streamline processes and gather valuable insights. This role is perfect for a proactive professional with a strong background in customer service and a passion for creating exceptional experiences.
📋 Tanggung Jawab Pekerjaan
- Develop and implement customer experience strategies to enhance tenant satisfaction and loyalty.
- Monitor and analyze customer feedback and service metrics using tools like ServiceNow and Jira.
- Collaborate with cross-functional teams to identify and resolve customer issues promptly.
- Design and deliver training programs to upskill our staff on customer service best practices.
- Leverage Google Workspace to streamline communication and document customer interactions.
- Stay updated on industry trends and best practices in customer experience management.
- Report on customer experience KPIs and provide actionable insights to senior management.
- Foster a culture of continuous improvement and innovation in customer service.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum 3 years of experience in customer experience, customer service, or a similar role in the real estate or hospitality industry.
- Proven track record of improving customer satisfaction and loyalty metrics.
- Strong knowledge of customer experience management tools and software.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in English, both written and spoken.
- Valid driver's license and willingness to travel.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang